Privacy Policy | Didiz Shapers

At Didiz Shapers, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

Account information: Name, email address, and password when you create an account.
Order information: Shipping address, phone number, and order history when you place an order.
Payment information: We do not store card details — payments are processed securely by our payment providers.
Usage data: Pages visited, browser type, IP address, and referring URLs (collected via server logs and cookies).
Communications: Messages you send us via the contact form or email.

2. How We Use Your Information

To process and fulfil your orders
To send order confirmations, shipping updates, and receipts
To respond to your enquiries and provide customer support
To improve our website and products
To send marketing communications (only if you opt in)
To comply with legal obligations

3. Cookies

We use cookies to maintain your shopping session, remember your preferences, and analyse website traffic. You can control cookie settings in your browser. Disabling cookies may affect some website features.

4. Sharing Your Information

We do not sell or rent your personal information. We may share data with:

Shipping carriers — to deliver your orders
Payment processors — to securely process payments
Service providers — such as email platforms, under strict data processing agreements
Legal authorities — when required by law

5. Data Security

We use SSL/TLS encryption for all data transmitted on our website. Account passwords are hashed and never stored in plain text. We employ industry-standard security practices, though no online system is 100% secure.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Opt out of marketing communications at any time

To exercise these rights, please contact us.

7. Data Retention

We retain your personal data for as long as necessary to fulfil orders, resolve disputes, and comply with legal obligations. Order data is typically retained for 7 years for accounting purposes.

8. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the latest revision. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@didizshaper.com.