Shop With Confidence
Not the right fit? We make it simple. Return any eligible item within 30 days, no hassle, no lengthy forms.
Last updated: November 2026
30-Day Window
Return from the date your order is delivered.
Original Condition
Unworn, unwashed, tags attached, original packaging.
Free Exchanges
Exchange for a different size or colour — subject to availability.
Fast Refunds
Refunds processed within 3–5 business days of receiving your return.
How to Return or Exchange
The whole process takes just minutes. Follow the four steps and we'll take care of the rest.
Start a ReturnContact Our Team
Email support@didizshaper.com or message us on WhatsApp. Include your order number and the reason for your return. We aim to respond within a few hours.
Get Your Return Label
We'll confirm eligibility and, where applicable, email you a prepaid return shipping label with packing instructions. International returns may require customer-paid shipping unless the item is faulty.
Pack & Ship
Pack the item securely in its original packaging with all tags attached. Drop it off at any post office or courier collection point shown on your label.
Refund or Exchange
Once we receive and inspect your return (usually within 2 business days), we'll process your refund or dispatch your exchange. Refunds land back in your account within 3–5 business days.
Eligible for Return
- Returned within 30 days of delivery
- Unworn and unwashed
- Original packaging with all tags attached
- Free from perfume, stains, or deodorant marks
- Faulty or incorrect items — accepted anytime within 7 days of delivery
Not Eligible
Received a faulty or incorrect item?
Contact us within 7 days of delivery with photos. We'll arrange a free replacement or full refund including your original shipping costs — no return shipping required on our error.
Still Have Questions?
Our support team is available Mon–Sat, 9 AM–6 PM GMT.